Shipping & Returns

Where do you ship?

Black Ink Peony ships within the 50 United States. We do not currently ship internationally or to U.S. territories.

How much does shipping cost?

Standard shipping is free on orders of $75 or more.

For orders under $75, shipping is calculated at checkout based on the contents of your order and its destination. The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes.

When will my order ship?

Every order is carefully packed by hand. Orders are typically prepared within 5–7 business days, excluding weekends and holidays.

During periods of higher order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you.

How will my order be shipped?

Orders are shipped through USPS or UPS. We select the most economical available service for each parcel.

Once your order has shipped, you will receive an email with tracking information. Carrier delivery times are estimates and begin after the order has been processed.

Can I change or cancel my order?

If you need to change or cancel an order, email hello@blackinkpeony.com as soon as possible. We will do our best to help, but changes cannot be guaranteed once an order has entered processing or has shipped.

What if my shipping address is incorrect?

Please review your shipping address carefully before placing an order. If you notice an error, contact hello@blackinkpeony.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing. Additional shipping charges may apply if a parcel is returned because the address provided at checkout was incorrect or incomplete.

What is your return policy?

Because many of our products are delicate, personal-use items, or available in limited quantities, all sales are final except when an item arrives damaged, defective, or incorrect.

We do not accept returns or exchanges for changes of mind. This includes products that have been opened, inked, used, or removed from their original packaging. Gift cards and items marked final sale are also nonreturnable.

Please read product descriptions carefully before ordering. If you have a question about an item, we are glad to help before you make your selection.

What if my order arrives damaged, defective, or incorrect?

Email hello@blackinkpeony.com within 7 days of delivery. Include your order number, a description of the problem, and clear photographs of the item and its packaging.

Please keep the item and all original packaging while we review your request. Depending on the circumstances and product availability, we may offer a replacement or a refund to the original payment method.

Black Ink Peony will cover approved return-shipping costs when an item is damaged, defective, or incorrect. Please wait for return instructions before mailing anything back. Unauthorized returns may not be accepted.

When will I receive my refund?

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the funds to your account.

What if my package is delayed or marked delivered?

Carrier scans and delivery estimates can occasionally be delayed. If tracking shows that your parcel was delivered but you cannot find it, please check around the delivery location and with other members of your household or building. You may also wish to contact the carrier directly for additional delivery information.

If you still need help, email hello@blackinkpeony.com with your order number and we will help you review the available tracking information.